Return Policy

Purchases via Third-Party Retailers

Most garments and accessories recommended through our service are purchased directly from partner retailers. Their individual returns windows, proof-of-purchase requirements, and restocking criteria apply. We will outline these conditions before you approve each purchase so you can make an informed decision.

Eligibility for Returns

To maintain relationships with our suppliers, returned items must meet the following conditions:

• Products are unused, unworn, and in their original protective packaging with the designer labels intact.
• Footwear and delicate fabrics have only been tried on indoors on clean surfaces.
• Beauty products, intimate garments, and custom alterations may be non-returnable due to hygiene or bespoke customisation.
• Return authorisation codes, if supplied by the retailer, are included within the parcel.

Our Styling Fees

Consultation and styling fees compensate for time spent on research, fittings, and look development. These fees are non-refundable once the service has been delivered. If we must cancel an appointment, we will offer a rescheduled session or refund any fees already paid.

Damaged or Incorrect Deliveries

If you receive a damaged item or the wrong product, contact us within 48 hours of delivery with photos and order details. We will liaise with the retailer to arrange a replacement, exchange, or refund according to their policy. Please retain the original packaging until the matter is resolved.

Courier Collections and Costs

Where possible we will coordinate courier collections or arrange return labels on your behalf. Some retailers deduct shipping or restocking fees from the refund amount; these charges will be communicated before the return is processed.

How to Request Assistance

To begin a return, email info@plyxkhex.world or call +44 121 654 8792. Include your order confirmation, delivery date, item description, and reason for the return so our team can guide you swiftly through the process.

Refund Timeframes

Once a returned item is received and inspected by the retailer, refunds are typically processed within 5–10 business days. Some brands issue store credit rather than a direct refund; we will flag this in advance so you can decide how to proceed.

Exchange Requests

If you would like to exchange an item for an alternative size or colour, inform us when you initiate the return. We will check availability and reserve the replacement item where possible.

Custom and Final Sale Items

Made-to-order, monogrammed, or final sale pieces are generally non-returnable. We will highlight these restrictions before purchase so you can make an informed decision.

International Returns

For international purchases, duties and taxes are often non-refundable. You may be able to reclaim them by contacting your local customs authority. Return shipping charges for overseas orders are the client’s responsibility unless otherwise agreed.

Contact Information

We are always available to answer questions about this policy or to assist with specific retailer requirements. Reach out to our team at any time for personalised support.